Shipping & Returns

-POLICY AND TERMS-

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise if 2 weeks, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we are not responsible for issuing a credit. If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Bishme R. Cromartie does not hold any responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered. Just a reminder that you will receive your order within 2 weeks from the date that it was placed . After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

 

-Return Policy-

Sales can be returned and refunded within 5 business days of receiving your item domestically. there are no refunds on international items. ITEMS MUST BE RETURNED IN ORIGINAL AND UNUSED CONDITION WITH ALL TAGS/PACKAGING ATTACHED AND IN SELLABLE CONDITION. IF THERE IS ANY DAMAGE TO THE ITEMS PURCHASED, A REFUND WILL NOT BE GIVEN. All wholesale, Custom or Discounted items are NON-REFUNDABLE.

-Pre-Orders-

We will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. We will try to accommodate late preorder requests, but this is purely at our discretion. As soon as the preorder has been placed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed by production. Any other cancellation requests are at the discretion of Bishme R. Cromartie. If you preorder products, you will be required to pay fifty percent (50%) of the amount due as a deposit at the time you place your order. We will charge the remaining fifty percent (50%) of the amount due, plus shipping fees, and any taxes or duties owed at such time as the Product is ready for shipment. Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period of approximately four to six (4 to 6) months between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the Product page of the respective product.